We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hotcriola45@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hotcriola45@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hotcriola45@gmail.com.
RETURN & REFUND POLICY – THE LIFTED CLOSET
RETURNS
We accept returns within 30 days of delivery.
To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it, with original packaging.
FREE RETURN SHIPPING
We offer free return shipping on eligible items. Instructions for returns will be provided after your request is approved.
NON-RETURNABLE ITEMS
Certain items are final sale and cannot be returned. These include:
- Items marked as final sale
- Gift cards
- Any worn, washed, or damaged items not due to our error
HOW TO START A RETURN
To initiate a return, please contact us at:
Hotcriola45@gmail.com
Include your order number and reason for return. We will provide return instructions.
REFUNDS
Once your return is received and inspected, we will notify you of approval or rejection.
If approved, your refund will be processed to your original payment method within 5–10 business days.
DAMAGED OR INCORRECT ITEMS
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos so we can resolve the issue quickly.
LATE OR MISSING REFUNDS
If you have not received your refund:
- Check your bank account again
- Contact your credit card company
- Then contact your bank
If you still have not received your refund, contact us at:
Hotcriola45@gmail.com
EXCHANGES
We only replace items if they are defective or damaged. Contact us for assistance.
CONTACT US
For any questions about returns or refunds, contact:
Hotcriola45@gmail.com
